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With over 40 years of experience, Oupeng Machinery drives industrial innovation through technology, possessing multiple patents and high-tech certifications, committed to building an efficient, green, and sustainable industrial future.

"What we sell is not just a centrifuge, it's a guarantee of continuous and stable operation and a long-term partnership that saves professionalism."

Speed & Efficiency

- 24/7 hotline support: whenever a fault occurs, customers have access to a specialised engineer for initial diagnosis, avoiding interruptions to production or research.
- Rapid on-site response mechanism: Promise "2-hour telephone response, engineers arrive at the site within 48 hours".
- Perfect spare parts supply chain: establish regional spare parts centres to ensure sufficient stock of commonly used spare parts, which can be quickly shipped or directly carried by door-to-door engineers, greatly reducing the waiting time for maintenance.

Expertise & Depth

- Team of senior engineers: not ordinary maintenance workers, but expert engineers who are proficient in centrifuge mechanical, electrical and software systems, able to quickly and accurately judge and solve complex problems.
- One-stop fault resolution: We promise to solve the problem as thoroughly as possible in a single visit, avoiding repeated repairs that bring time and economic losses to customers.
- Remote diagnostic support: For intelligent centrifuges that support the Internet of Things (IoT), remote online diagnosis can be provided. Engineers can find out the problems in advance through cloud data, guide customers to operate, and even remotely solve software faults, turning passive into active.

Comprehensive & Worry-free

- Flexible Warranty and Extended Warranty Policies: In addition to the standard warranty, extended warranty services are also available, allowing customers to make free choices and turn uncertain maintenance costs into fixed budgets.
- Customised service contracts: according to the frequency and intensity of customer use, we provide "all-inclusive" service contracts (including labour, spare parts, regular maintenance, etc.), so that customers can completely "save energy and effort, and budget can be controlled".
- Regular Active Inspection and Maintenance: Instead of waiting for the bad to be repaired, we provide free regular inspection services. We take the initiative to check the status of the equipment, replace wearing parts, carry out calibration and maintenance, prevent problems before they occur, and significantly extend the life of the equipment. This is a very professional value-added service

Knowledge Transfer

- Systematic operation and maintenance training: Provide free professional training during the installation and commissioning of the equipment to ensure that the customer's operators can use the equipment correctly and safely, and to reduce malfunctions caused by misuse.
- Detailed technical documentation: Provide clear and concise Chinese operation manuals, maintenance manuals and fault code guides for customers' daily reference.
- Online Knowledge Base and Video Tutorials: Establish an online platform to provide Frequently Asked Questions (FAQ), maintenance videos, application notes, etc. to help customers solve minor problems independently.

Life-cycle Service

- Installation and commissioning services: We provide professional start-up installation, horizontal calibration and performance testing services to ensure that the equipment is in the best condition from the very beginning.
- Application methodology support: not only solving machine faults, but also providing advice on how to use centrifuges in different application scenarios (e.g., different samples, different speed requirements), becoming the customer's "application partner".
- Decommissioning and replacement services: Provide value-added services such as equipment trade-in and safe decommissioning of old equipment to enhance customer stickiness.
"What we sell is not just a centrifuge, it's a guarantee of continuous and stable operation and a long-term partnership that saves professionalism."

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